Date of last update: 10/01/2021
We hope that you are delighted with your order, but if for some reason you are not, we will accept returns up to 14 days from the date of delivery. You must return the goods in the condition that you received them. We shall not accept used, misused products or those sent in an unsuitable condition. Please note that you must notify us of any damaged or faulty items by email before returning your item to us, providing the relevant photographic evidence.
How to make a return
Please complete the Returns form attached to your packing slip enclosed with your order. You can either return your product/s to our address, either in person or by post to the address below:
The Wick & Wax Co.
8 Foundry Road
Lincolnshire PE9 2PY
If you return your parcel by post, please retain your proof of postage to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.
If you cancel your order but do not send off such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund. For further information on cancelling your order please refer to our Terms.
Processing the refund
Once the goods have been safely received by us and inspected, the refund will be processed. We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available, or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
Please allow 14 working days from the date your order is returned to us for your refund to be processed. Refunds will only be made against the original credit/debit card used.
If you have any queries or can’t find the information you are looking for? Contact us.