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Store Opening Times and Expectations

The Wick & Wax Company is a small business operated by a small team. Production is limited to small batches made periodically.

Opening Times

Office Hours
Online orders can take place at any time of day/night. Order fulfilment & enquiries are handled between 9am and 5pm Mon-Fri GMT or BST.

*Christmas Opening Times*
During the Festive period our office will be closed between 23rd and 27th December; and the 1st January. Please be mindful that any orders placed during this time will be administered once the office is open again.

Your order will be processed within 48 hrs (2 business days) of placing the order and then despatched according to your selected shipping service & timescale.

Click & Collect Orders:
During the checkout process, you will have the option to collect your order directly from us (handy if you live locally to Stamford in Lincolnshire).

Collections can be made during our normal office hours. We also operate limited collections on Saturday or Sunday by appointment only. Please email: enquiries@thewickandwax.co or call: 07974 250791 to arrange your collection.

Other Useful Information

All of our candles are made in small batches since this is the best way to ensure that our high-quality standards are maintained. Stock is replenished monthly (sometimes more, depending on the season). When a candle becomes 'out of stock' on the website, it will not be available to order again until the next scheduled batch production.  As a customer and if you have signed up to receive notifications, you will be advised of stock replenishment as and when it occurs.