Order Processing & Delivery Policy

Order Processing & Delivery Policy

Date of last update: 10/01/2021

Order processing & timescales

1. Once you have placed an order you will automatically receive an Order Confirmation email detailing your order. Please ensure that it is correct. If you have made any errors or wish to cancel your order, please check our Terms for how to do so.
2. Orders are processed and despatched between Monday and Friday (except Bank Holidays).
3. Orders for stock items are normally processed within 24hrs to 48hrs but please allow for up to 72hrs during busy periods.
4. You will receive a Shipping Confirmation or Ready for Pickup email to let you know when your item has been processed and is ready for onward delivery or collection (depending on the delivery service that you have chosen).

An order can be delivered to one address only. If you require to send orders to multiple addresses you will need to place a separate order for each address. Delivery charges are ‘per order’.

Delivery services and options.

We currently only deliver to the United Kingdom**

Service Options

The service options available for your specific order will display automatically in your shopping cart for you to select. 

UK 1st Class (Signed For) (Service operated by Royal Mail)

• Delivery within 24hrs of despatch*.
• Signature upon delivery
• Delivery Monday to Sat (excluding Bank Holidays)
• Service operated by Royal Mail

UK 2nd Class (Signed-For) (Service operated by Royal Mail)

• Delivery within 48hrs of despatch*.
• Tracking to delivery point (with notification via sms/email)
• Signature upon delivery
• Delivery Monday to Sat (excluding Bank Holidays)
• Service operated by Royal Mail

UK Special Delivery Next Day (Tracked)

• Delivery within 24hrs of despatch*.
• Tracking to delivery point (with notification via sms/email)
• Delivery Monday to Sat (excluding Bank Holidays)
• Service operated by Royal Mail

UK FREE Delivery

• Free delivery On UK Orders with a value of £75 or over.
• Free local delivery on orders over £50 to addresses within a 5km radius of TW&WC HQ.

FREE Click & Collect

• FREE on Orders for collection from our HQ address: 8 Foundry Road, Stamford, Lincolnshire, PE9 2PY, UK.

*Remote UK postcodes (please allow for additional delivery time)

• Orders can be delivered to most postal areas in the UK, including Northern Ireland but certain remote locations may be subject to a restricted service with an additional 1–2 days' delivery time.

**European and International delivery
We do not offer delivery to addresses outside England and Wales, Scotland, Northern Ireland, and the Isle of Man (including Channels Islands or Guernsey and Jersey) as standard. If, however, we choose to accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them. If you require a European or international delivery, then please contact us at enquiries@thewickandwax.co.

Our delivery services are subject to update from time to time. These will be reflected on our website.